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A company's total marketing communications mix consists of a special blend of advertising, sales promotion, public relations, personal selling, and direct-marketing tools that the company uses to communicate customer value and build customer relationships. This is also called ________.


A) direct marketing
B) integrated marketing
C) competitive marketing
D) the promotion mix
E) target marketing

F) A) and D)
G) None of the above

Correct Answer

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Which of the following statements about radio as an advertising medium is true?


A) Radio advertising is typically quite expensive.
B) National radio advertising opportunities are simple to purchase.
C) One advantage of radio advertising is its flexibility.
D) Radio prohibits the use of segmentation strategies.
E) Radio is defined as a place-based medium.

F) A) and B)
G) A) and C)

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Banners are online ads that pop up between changes on a Web site.

A) True
B) False

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________ refers to the mood or attitude an advertisement conveys.


A) Creative technique
B) Execution format
C) Unique selling proposition
D) Appeal
E) Tonality

F) B) and C)
G) A) and B)

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Which of the following types of sales promotions would NOT be offered to a final consumer?


A) rebates
B) push money
C) bonus packs
D) sweepstakes
E) premiums

F) A) and E)
G) All of the above

Correct Answer

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The creative strategy for an advertising campaign is summarized in a(n) ________.


A) agency contract
B) account plan
C) media plan
D) creative brief
E) message objective

F) A) and D)
G) All of the above

Correct Answer

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For which of the following products would a continuous advertising schedule be most appropriate?


A) swimming pool chemicals
B) ski goggles
C) heaters
D) mosquito repellent
E) lightbulbs

F) A) and B)
G) A) and C)

Correct Answer

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________ components of the promotion mix do not seek a short-term increase in sales. Instead, with these communication activities, the company tries to maintain a positive image of an organization and its products.


A) Personal selling
B) Sales promotion
C) Public relations
D) Word-of-mouth
E) Direct marketing

F) A) and B)
G) A) and C)

Correct Answer

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Declining brand loyalty has led marketers to place less of their total marketing communication budgets in sales promotions.

A) True
B) False

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Which of the following statements about advertising is true?


A) Advertising is personal communication from an identified sponsor using the mass media.
B) Consumers perceive advertising as always having a high level of credibility.
C) Advertising can be used to establish and reinforce a distinctive brand identity.
D) Advertising tends to be comparatively inexpensive.
E) Advertising always relies on factual information.

F) None of the above
G) C) and E)

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A merchandising allowance is a discount to a wholesaler or retailer based on the order volume of a product.

A) True
B) False

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If the pull strategy is effective, consumers will then demand the product from channel members, who will, in turn, demand it from producers.

A) True
B) False

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The communications model is an effective way to look at traditional marketing communications, but not new word-of-mouth communications.

A) True
B) False

Correct Answer

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Like sales promotion, public relations components of the promotion mix are used to create short-term increases in sales.

A) True
B) False

Correct Answer

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Toro ran a clever preseason promotion on some of its snow blower models, offering some money back if the snowfall in the buyer's market area turned out to be below average. This is an example of a ________.


A) rebate
B) premium
C) price-off pack
D) continuity program
E) sweepstake

F) A) and E)
G) A) and B)

Correct Answer

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Product placements in television programs and movies are examples of ________.


A) advergaming
B) branded entertainment
C) authenticated streaming
D) rich media
E) consumer-generated media

F) A) and D)
G) B) and E)

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In terms of the communication model, ________ is the process whereby a receiver assigns meaning to a message.


A) sourcing
B) encoding
C) decoding
D) feedback
E) receiving

F) A) and C)
G) A) and B)

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A florist who decides to budget five percent of last year's sales for promotional activities is using which of the following budgeting techniques?


A) bottom-up
B) objective-task
C) competitive-parity
D) percentage-of-sales
E) push-pull

F) A) and E)
G) None of the above

Correct Answer

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An ad for Mongoose mountain bikes shows a serious biker traversing remote and rugged but beautiful terrain and states, "There are places that are so awesome and so killer that you'd like to tell the whole world about them. But please, don't." This ad uses the ________ appeal.


A) slice-of-life
B) lifestyle
C) fear
D) testimonial
E) straight-forward

F) C) and E)
G) D) and E)

Correct Answer

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In which step of the hierarchy of effects would a marketer most likely rely on samples and coupons?


A) create awareness
B) inform the market
C) create desire
D) encourage purchase
E) build loyalty

F) B) and E)
G) B) and C)

Correct Answer

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